Effective August 16, 2026 · Version 1.0

Subscription and Support Service Agreement

This agreement governs ADS Security Suite subscriptions and the optional Personalized Household Support add-on provided by Advanced Data Support Inc. (“ADS,” “we,” “us,” or “our”).

1. Software subscriptions

The $9.99 monthly software subscription provides a limited, personal, non-transferable right to use ADS Security Suite on one supported Windows device. Software features may change as we maintain security, usability, compatibility, and legal compliance.

2. Automatic renewal and cancellation

Subscriptions renew automatically at the disclosed interval and price until canceled. You may turn off renewal through the online billing portal or by contacting us. Cancellation stops future renewal charges but ordinarily does not end the already-paid term early.

3. Personalized Household Support

The support add-on costs $480 per year, charged upfront at the start of each annual term, and renews yearly unless canceled. It requires an active software subscription and covers adult household members living at one primary residence. We assign a primary technician when reasonably practical. Assignment may change because of availability, leave, safety, expertise, or business continuity.

Support includes reasonable remote guidance for email, passwords, file transfers, printers, personal hardware, device setup, online-account safety, online-banking navigation, and identity-theft recovery steps. It does not include unlimited labor, onsite service, hardware or software purchases, data-recovery laboratory work, legal or financial representation, credit repair, identity-theft insurance, reimbursement, or guaranteed recovery.

4. Availability and reasonable use

Support requests may be submitted at any time. Live response times depend on urgency, staffing, technician availability, customer availability, and the nature of the issue. The plan is intended for ordinary household use. We may schedule non-urgent work, limit unusually excessive or abusive use, or propose a separate project estimate for work outside the plan.

5. Remote-access safety

You must remain present and able to observe remote-support sessions unless we agree otherwise. You are responsible for maintaining backups and deciding whether to follow recommendations. ADS will not ask you to reveal passwords, one-time security codes, Social Security numbers, full payment-card numbers, or online-banking credentials. You must enter sensitive information yourself and personally approve financial transactions.

6. Identity-theft and financial guidance

We provide organizational and technical guidance and may help you contact banks, credit bureaus, government agencies, or service providers. We are not a bank, law firm, credit-repair organization, insurer, or law-enforcement agency. We cannot promise recovery of money, data, accounts, credit standing, or identity documents.

7. Customer responsibilities

You agree to provide accurate information, use properly licensed software, maintain reasonable backups, keep activation codes private, follow safety instructions, and avoid asking ADS to bypass security controls, access another person's accounts without authority, or perform illegal or deceptive activity.

8. Payments, refunds, and disputes

Prices and renewal intervals are shown before checkout. Except when required by law or expressly promised in writing, payments for an already-started subscription period are non-refundable. Contact us first if you believe a charge is incorrect so we can investigate. A refund, reversal, or chargeback may revoke the related license and support entitlement.

9. Disclaimer and limitation

Technology and security services reduce risk but cannot eliminate every threat, hardware failure, scam, data loss, or identity-theft event. Services are provided with reasonable care on an “as available” basis. To the maximum extent permitted by law, ADS is not liable for indirect, incidental, special, or consequential damages. Any direct liability is limited to the amount you paid ADS for the affected service during the twelve months before the claim.

10. Suspension and termination

We may suspend or terminate service for nonpayment, fraud, chargebacks, threats or abuse, unsafe working conditions, unauthorized access requests, unlawful activity, or material violation of this agreement. Provisions concerning payments, privacy, liability, and dispute resolution survive termination where applicable.

11. Changes and contact

Material changes apply prospectively and will be communicated as required. Questions may be directed to advanceddsinc@gmail.com or (330) 282-7480.